Accessing Technical Assistance

How do I access technical assistance materials?

Please fill out a case intake form here. If you have not registered a case with CGRS before, you will have to create an account. Once you have filled out the form, you will be redirected to the TA Library, which contains litigation support materials tailored to your case. If you have already received a CGRS case number in a particular case, do not submit a subsequent case intake form. Instead, go to the My Account page and click “View TA Library for this Case.” For more information, please refer to the “How to Access the TA Library for Previously-Registered Asylum Case” section of the TA Library Instructions.

Can I include information for multiple clients in one request for assistance?

If you are representing more than one client as principal applicants on separate I-589s, please submit individual requests for each applicant. Maintaining separate records allows us to track each case as it progresses, accurately monitor decision trends, and provide the most relevant resources.

If I submitted a case prior to the TA Library transition, how do I access materials for that case?

If you are looking for materials for a case that already has a CGRS case number, please do not submit an additional case intake through our online portal. You can access updated assistance materials on-demand at any time in our TA Library. To access the TA Library for a previously-submitted case, click “View TA Library for this Case” on your My Account page. More in-depth instructions for using the TA Library can be found here.

How can I request additional assistance for a case for which I already have a CGRS case number?

If you would like to request additional assistance beyond the resources provided in the TA Library, please email us at with your CGRS case number in the subject line, noting any urgent upcoming deadlines. Please note we are not able to accommodate all requests for further assistance; refer to the Technical Assistance Overview section of this FAQ for more information.

How can others working on a case access the TA Library for that case?

To share a CGRS case (and the tailored TA Library associated with it), navigate to your My Account page and click on the case number of the case you would like to share. On the case record page, click on the "Share Case" tab and enter the email addresses of any others working on the case, e.g., law clinic students, pro bono mentors, or co-counsel. Do not share a case with anyone who is not working with the applicant.

In order to access a shared case, the recipient will need to have an existing CGRS account. If they do not have an account at the time of sharing, you will get an error message. Once they have created an account, you will be able to share the account with their email.

Once a case has been shared with another CGRS user, they will see the case under the Cases Shared With Me section on their My Account page. From there, they can access the TA Library associated with that case. Shared users are not able to add outcomes for cases shared with them. To remove a shared user from a case, please email us at to request removal.

Is it possible to transfer CGRS cases to a different account?

If a case is being transferred to a different attorney than the one who submitted the original assistance request, please email us at with the CGRS case number in the subject line. We will need the email address connected to the CGRS account of the attorney to which the case is being transferred.